Effective date: October 15, 2025
Company: Diamond Steel ("we", "us", "our")
Product: Redak HR (web-based HR system and companion employee mobile application)
Contact: acc@dhtechs.net

Important: This document is a general template and does not constitute legal advice. Laws vary by jurisdiction (including within the Kingdom of Saudi Arabia). Please have qualified counsel review and adapt this policy to your specific operations and industry requirements.
 

By accessing or using Redak HR (the Service), you and, as applicable, your employer or organization (collectively, the Customer) agree to be bound by these Terms and Conditions (the Terms). If you do not agree, do not use the Service.

• The Service is licensed to Diamond Steel and other approved entities under a written order, MSA, or internal authorization.
   
• Individual users (e.g., employees, contractors, HR administrators) must be at least the legal working age and authorized by the Customer to access the Service.
   
• These Terms govern both the HR web portal (admin/manager features) and the employee mobile application (employee self-service features).
   

• The Customer is responsible for creating, assigning, and deactivating user accounts and roles.
   
• Users must keep credentials confidential and not share them with others.
   
• The Customer is responsible for all activities occurring under its accounts.
   

• Customer Data includes HR records and personal data entered into the Service (e.g., employee profiles, attendance, payroll inputs, leave, documents).
   
• The Customer retains ownership of Customer Data. We process Customer Data solely to provide, maintain, and support the Service, and as otherwise permitted by these Terms or required by law.
   
• The Customer represents that it has a lawful basis (e.g., employee consent, contract, legal obligation) to process personal data using the Service and to provide such data to us.
   

• We implement administrative, technical, and organizational measures designed to protect Customer Data against unauthorized access, loss, or disclosure.
   
• The Customer is responsible for configuring privacy settings, access controls, and data retention in line with its internal policies and applicable laws.
   
• Where required by applicable law, the parties will execute any additional data processing terms.
   

You (and anyone acting on your behalf) agree not to:

• use the Service for unlawful, harmful, or fraudulent purposes;
   
• upload malicious code or attempt to gain unauthorized access;
   
• interfere with or disrupt the integrity or performance of the Service;
   
• share non-public information about the Service without authorization;
   
• misuse employee data, including processing beyond the intended HR purposes.
   

• We aim to provide reasonable availability and may perform scheduled maintenance.
   
• Certain features may require the internet, device permissions, or third‑party services outside our control.
   
• Support channels and SLAs, if any, are as communicated separately by Diamond Steel.
   

• The Service may interoperate with third‑party systems (e.g., payroll, identity providers, messaging). We are not responsible for third‑party terms, privacy practices, or downtime.
   
• Use of third‑party services is at the Customer’s discretion and subject to those providers’ terms.
   

• The Service, including software, UI/UX, databases (excluding Customer Data), documentation, and trademarks, are owned by or licensed to Diamond Steel and protected by law.
   
• No rights are granted except as expressly stated in these Terms.
   
• The Customer grants us a limited, non‑exclusive license to host, copy, process, and display Customer Data for the purpose of providing the Service.
   

• Confidential Information includes non‑public business, technical, and security information disclosed by either party.
   
• The receiving party will use the same care it uses for its own confidential information (and at least reasonable care) to protect the disclosing party’s Confidential Information and will not disclose it except to personnel and service providers under confidentiality obligations and with a need to know.
   

• We maintain measures designed to protect the Service and Customer Data.
   
• If we become aware of a breach affecting Customer Data, we will notify the Customer without undue delay and provide available information and reasonable cooperation, subject to applicable law and security requirements.
   

• During the subscription/authorization term, the Customer may export available Customer Data using the Service’s export tools (if enabled) or via a written request.
   
• After termination, we may delete or anonymize Customer Data following a retention period consistent with our internal policies and legal obligations unless the Customer requests earlier deletion where legally permitted.
   

• If the Service is provided under a paid plan, fees, billing cycles, and payment terms are as stated in the relevant order or agreement.
   
• All fees are exclusive of applicable taxes, which the Customer is responsible to pay.
   

• These Terms apply while the Customer uses the Service.
   
• Either party may suspend or terminate access for material breach if not cured within a reasonable period after written notice.
   
• We may suspend accounts for security risks, suspected misuse, or non‑payment (if applicable).
   
• Upon termination, the Customer’s right to access the Service ceases, subject to any post‑termination data export agreed between the parties.
   

• The Service is provided on an “as is” and “as available” basis.
   
• To the maximum extent permitted by law, we disclaim implied warranties (merchantability, fitness for a particular purpose, non‑infringement).
   
• We do not warrant that the Service will be uninterrupted, error‑free, or that defects will be corrected.
   

• To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill.
   
• Except for amounts owed for fees (if any) or liability that cannot be limited by law, each party’s aggregate liability arising out of or related to the Service will not exceed the amounts paid (if any) for the Service in the twelve (12) months prior to the event giving rise to the claim.
   

• The Customer will indemnify and hold Diamond Steel harmless against third‑party claims arising from (a) Customer’s unlawful or unauthorized use of the Service; (b) Customer’s processing of personal data in violation of law; or (c) materials provided by Customer that infringe third‑party rights.
   
• We will indemnify the Customer against third‑party claims alleging that the Service, as provided by us and used in accordance with these Terms, infringes such party’s intellectual property rights, subject to customary exclusions and the Customer’s prompt cooperation.
   

• Each party will comply with applicable laws and regulations related to its performance under these Terms, including labor, employment, privacy, and data protection laws, as applicable.
   

• These Terms are governed by the laws of the Kingdom of Saudi Arabia, without regard to conflict‑of‑law principles.
   
• The parties will attempt to resolve disputes amicably. If unresolved within thirty (30) days, the dispute will be submitted to the competent courts of Riyadh, KSA, unless the parties agree to arbitration or another forum in writing.
   

• We may update the Service and these Terms from time to time.
   
• Material changes will be communicated via the Service or by email. Continued use of the Service after the effective date of changes constitutes acceptance.
   

• The Customer represents that it and its users are not subject to sanctions that would prohibit use of the Service. The Customer agrees to comply with applicable export control and sanctions laws.
   

• Official notices to Diamond Steel regarding these Terms should be sent to acc@dhtechs.net.
   
• We may provide notices to the Customer via the Service interface or the email associated with the Customer’s administrator account.
   

• Entire Agreement. These Terms, along with any order forms or written agreements, constitute the entire agreement regarding the Service.
   
• Severability. If any provision is unenforceable, the remainder will remain in effect.
   
• No Waiver. Failure to enforce a provision is not a waiver of future enforcement.
   
• Assignment. Neither party may assign these Terms without the other party’s consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets.
   

• Customer: Diamond Steel or the entity authorized to use the Service, including its users.
   
• Customer Data: Information submitted to or stored in the Service by or for the Customer, including personal data of employees.
   
• Service: Redak HR web portal and the companion employee application, including related documentation and support.
   

Questions? Contact acc@dhtechs.net.